Thief&Bandit and COVID-19
We first want to thank everyone for the kind messages and support you've shown our business through this uncertain and scary time. All the thoughtful DMs, comments, and emails are incredibly appreciated by our team. We are here for you, and so grateful for the amazing community we get to be a part of.
Effective immediately, due to the declared state of emergency in the province of Nova Scotia we are closing our Barrington street showroom and shutting down our production studio until we receive further instructions from our government on when it is safe to return to work. We are continuing to accept orders online, and all orders will be fulfilled once we are back in production.
Our hardworking staff comes first to us, they have always been the backbone of Thief&Bandit. One thing that's always been so special about our workspace is how intently we all listen and care for each other. We are taking steps to ensure everyone's safety in this time by closing our studio. We are unsure about the delay this will cause on production and shipping of our online orders, but we will continue to keep you all updated as we figure this out. These plans have come from many discussions with our team, and as everyday changes we will continue to check in with our staff and reassess.
We will also be extending our return policy on all online orders placed within the month of March, so if you end up requiring a return or exchange, you do not have to rush to the post office. We only ask that you continue to reach out to our Customer Lead at katie@thiefandbandit so we can keep track. We will be here to answer any questions or concerns over email. We will continue to stay active on all our social media channels, so please follow along on our Instagram and Facebook for all the latest news.
In this time it is pivotal we all stick together and lead each day with kindness, solidarity, empathy and patience. Look out for your community and neighbours. Support your favorite local businesses online, who are facing a lot of uncertainty and fear about the future. Be kind and stay safe! Thank you all ❤️
- Your Thief&Bandit team